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Frequently Asked Questions

General Enquiries

Are Biopak Products Reusable?

No, other than the reusable (BYO) cups nothing on this website is designed to be washed and reused.

Can I Order Sleeves Or Split Cartons?

No, we do not sell split cartons or sleeves.

Is There A Minimum Order?

No, there is no minimum order.  You can order a single carton of anything on this website.  Split or part cartons are not available. For orders less than 4 cartons (napkins and wooden cutlery count as half a carton each) there is a minimum $15 +GST shipping charge for customers in a metro area.  For orders of 4 cartons or more delivery to metro areas is always free and delivery to non metro areas is subsidised to keep shipping costs down.

What Are The Delivery Turnaround Times?

For metro customers:

In any of the state capitals we provide same day delivery.  To qualify for this service you must order more than 5.5 hours before your business closes or before 12pm if ATL permission is granted.  Express (within 5 hours) and direct shipping (within 3 hours) is available as well if its an emergency. Please select the option that you need when checking out.  For orders received after the daily cut off delivery is guaranteed for next business day.

For non metro customers:

Depending on your location delivery is usually overnight or a maximum of two business days. This means that if you order before 12pm then your order will be delivered the following business day.  If you order after 12pm then your order will be despatched the following day and delivered the day after. If you are in an area that usually requires extra time for mail/courier consignments then please take this into consideration when ordering.


Paper Cups and Bowls

What is Compostable Packaging?

Compostable packaging means that when disposed of, the waste returns the nutrients to improve and fertilise soil. Read more in detail about compostable packaging.

What is Biodegradable Packaging?

Biodegradable materials reduce carbon emission to the environment. Since most of them are made from natural materials such a paper and sugarcane fibre, there is minimal usage of plastic materials which the manufacturing process tends to emit poisonous gases into the atmosphere. Read more about biodegradable packaging.

What are Bioplastic materials? 

Bioplastics are plastics made from organic sources. They are renewable and take a shorter time to decompose fully. They are environmentally friendly for businesses. Read more about bioplastic packaging.

What is FSC Certified Paper?

People and businesses in the forest products need the credentials to prove that their operations are responsible environmentally, socially and economically. This is where FSC comes in to ensure that customers get a guarantee that your products are from a responsibly managed supply chain. Read more about FSC Certification.

Where Is Your Paper Sourced From?

The paper in BioPak products is sourced from managed plantations and the following suppliers:  Stora Enso, WestRock or Clearwater Paper.  Like us, each of these companies is committed to environmental responsibility and sustainability.

Where Are BioPak’s BioCups Made?

The paper cups are made in Taiwan.  The factory produces 170 million cups per month and is the third largest cup producer outside of the USA.

Can BioCups And Lids Be Composted?

Yes! All of the paper cups on this website are commercially compostable.  The bioplastic/PLA lids (small, large) are also commercially compostable and will completely biodegrade inside 120 days inside commercial compost facilities.  Organic waste collection services are now available through Biopak’s various collection partners at this web page.  For our local Brisbane customers here is the direct link to Suez’s collection service. The new waste disposal levy will come into effect in QLD on 4 March 2019.  This will effectively make it cheaper/more cost effective to send any food scraps or packaging waste to a commercial composter rather than to landfill.

Are BioCups And Lids Recyclable?

Yes, contrary to popular belief they are recyclable in most council collections in Australia.  If you would like to recycle them we recommend rinsing them to remove any food waste/contamination, flatten them and dispose of them in your curbside recycling bin.

What Happens To BioCups In Landfill?

Modern landfills are designed to entomb municipal garbage rather than allow it biodegrade.  When paper products are disposed of to landfill rather than recycled, they can take as long as 40 years to biodegrade and when they do they release methane gas.  Methane is not good news for the environment. It has a lifespan 21 times longer than carbon dioxide. Australian households, on average throw away 330 kg of paper each, per year.  Together by recycling and reusing paper products we can make a drastic difference o the space needed for landfill and the emissions generated.

Ideally any paper product that is not too soiled by food or other material should be recycled.  If the material is too contaminated then commercial composting is the best solution. Commercial composting captures the value in the raw material and its emissions allowing some of the value of the material to be retained.

BioPak understands that some of their cups will end up in landfill rather than getting recycled or composted so they have undertaken carbon offset measures to adequately balance these emissions.

Can I Order A Specific Art Series Cup?

No, the art series cups are available in three different artworks per size, supplied in mixed cartons, and these designs get updated every three months.  Because of this we cannot provide you with a carton full of a particular art series print.

Which Art Series Cups Will I Receive?

As the designs are changed every three months you will receive either the previous series designs or the current designs as per the BioPak website.


BioPlastic Cups, Bowls and Cutlery

What Is BioPlastic?

A bioplastic is a substance made from organic biomass sources rather than petroleum like conventional plastic.  Bioplastics are made from acids, alcohols, carbohydrates, starches, cellulose and vegetable oils. Almost all bioplastics produce less CO2 and their overall environmental impact is typically lower than that of conventional plastics.  Not all bioplastics biodegrade bu some can break down in 180 days, given the right conditions.

Why Is Packaging Made From BioPlastic Better?

Bioplastic represents an important opportunity to move away from conventional plastic packaging.  Conventional plastic packaging is made from limited fossil resources that are set to become much more expensive in coming decades.  As we begin to transition to renewable resources for all of our needs its crucial to find alternative sources for our packaging needs like perennial vultures like cassava and sugarcane or annual crops such as corn and sugar beet.

Using renewable resources for food packaging also presents the opportunity to reduce greenhouse gas emissions.  By using plants to make things we are effectively taking carbon out of the atmosphere temporarily and can extend this effect by recycling or composting these materials to create a feedback loop in the system where the true value of the materials is utilised.

This potential can be exploited most effectively by establishing ‘use cascades’. ‘Use cascades” are where renewable resources are firstly used to produce materials and products before being used for energy recovery. This means either using renewable resources for bioplastic products, mechanically recycling these products several times and recovering their renewable energy at the end of their product life; or using renewable resources for bioplastic products, organically recycling them (composting) at the end of a product’s lifecycle and creating valuable biomass/humus during the process. This resulting new product facilitates plant growth thus closing the cycle.

Furthermore, packaging that is biobased and compostable can help to divert biowaste from landfill and increase waste management efficiency. All in all, bio-based packaging can raise resource efficiency to its (current) best potential.

Are BioPlastics Edible?

No, Bioplastics used for food and beverage packaging are approved for food contact, but are not suitable for human consumption.

Do Any Of Your Products Contain BPA?

No, nothing in the BioPak range or on this website contains BPA

Are BioPlastics Compostable?

Yes, in a commercial composter.  They require controlled humidity, aeration and temperature for aerobic composting.

When these products are composted the resulting compost is used as a soil improver and can partly replace mineral fertilisers.

Bioplastics do not decrease the quality of the compost created. All BioPak’s compostable products have been certified to EN 13432 or EN 14995 standard for composting in industrial composting plants. They are thoroughly tested (inks, glues etc.) and approved for acceptance in average commercial composts. This includes an eco-toxicity test (an agronomic test), during which the compost’s effect on plant growth is examined.

Can BioPlastics Be Recycled?

If a separate recycling stream for a certain plastic/bioplastic type exists, the bioplastic can be easily recycled alongside its conventional counterparts (e.g. bio-based PE in the PE-stream or bio-based PET in the PET stream).

The post consumer recycling of bioplastics for which no separate stream yet exists, will be feasible, as soon as the commercial volumes and sales increase sufficiently to cover the investments required. New separate streams (that separate and recycle bioplastics) will be introduced in the short to medium term.

Bioplastics do not contaminate non-bioplastic recycling waste streams. Currently plastic recycling has a very sophisticated sorting and treatment procedure and the bioplastics are highly unlikely to get mixed up.

What If BioPlastics End Up In General Waste?

BioPak’s bioplastic products are designed to return to the soil through composting. If thrown into the bin they will end up in a landfill. Bioplastic does not biodegrade in landfill conditions. However, it is still environmentally better than plastic, as the CO2 absorbed during the growth phase of the plant is stored and locked up in the material.

What Is The Shelf Life Of BioPlastic Products?

BioPak’s clear cups, bowls and cutlery have a 6-12 month shelf life at least and must be stored below 35ºC. Do not store in direct sunlight, near heat sources or heaters. Our bioplastic bags have a 6-month shelf life from purchase and must be stored out of direct sunlight and below 35ºC.


Sugarcane Pulp Tableware and Takeaways

What Is Sugarcane Pulp?

Sugarcane pulp is made from the crushed stalks remaining after the juice is extracted from sugarcane. It is a compostable, rapidly renewable and biodegradable resource. BioPak’s sugarcane pulp products are made by pressing the pulp at high pressure and temperatures into a molded form. It is sterilised and sanitised and conforms to FDA administration guidelines. BioPak use sugarcane pulp (bagasse) for our range of clamshells, takeaway containers, plates, bowls and trays. We prefer sugarcane pulp to paper as the raw material is fast growing and rapidly renewable.

What Are The Benefits Of Using Sugarcane Pulp?

Using sugarcane instead of paper helps to protect forests. While 5 tons of wood are needed to produce 1 ton of pulp for paper, only 1.5 tons of sugarcane pulp are needed to produce the same amount. Sugarcane pulp packaging production requires fewer toxic chemicals. Agricultural crops are easier to turn into pulp than wood is, and consequently, they require smaller quantities of toxic solvents to turn them into pulp for paper-making.

Sugarcane is much more rapidly renewable than paper from virgin forests.  This waste stream product will be available as long as we are growing sugarcane for food production.

Can Sugarcane Pulp Handle Heat?

BioPak’s sugarcane tableware will handle hot food and beverages up to 120 Degrees Centigrade. They are microwave and freezer safe, have a high resistance to grease and are water resistant. Unlike paper or plastic containers, our BioCane Takeaways are oven-safe up to 220 Degrees Centigrade. However, the tableware does ‘sweat’ with hot foods, and some condensation will form at the bottom of the tableware with hot foods.

Can Sugarcane Takeaways Seal Liquid?

Yes! We have a plastic-free and tree-free takeaway container that works. Our BioCane Takeaways have a perfect seal and are freezer, microwave and oven safe. They can be heated in the microwave and oven up to 220 Degree Centigrade. So you can now make ready-to-serve meals off-site, freeze them for transport and reheat in the oven for serving.

Can Sugarcane Pulp Be Composted?

Yes, our sugarcane pulp products will biodegrade in any compost environment. The rate of decomposition depends on the composting conditions – the temperature, turnover rate, moisture, etc. Just like other compostable material, products will biodegrade much faster if they are broken into smaller pieces. Sugarcane pulp will biodegrade at the same rate as other fibrous garden waste in a home composting system. They will biodegrade within 120 days in a commercial composting facility.

Can Sugarcane Pulp Be Recycled?

Yes! As long as the material is not too contaminated with food waste sugarcane pulp products can be recycled along with mainstream paper and cardboard.


Composting Vs. Biodegradable

Biodegradation is nature’s way of recycling wastes, or breaking down organic matter into nutrients that can be used by other organisms. ‘Degradation’ means decay, and the ‘bio-‘ prefix means that the decay is carried out by a huge assortment of bacteria, fungi, insects, worms and other organisms that eat dead material and recycle it into new forms.

In nature, there is no waste because everything gets recycled. The waste products from one organism become the food for others, providing nutrients and energy while breaking down the waste organic matter. Some organic materials will break down much faster than others, but all will eventually decay.

By harnessing these natural forces of biodegradation, people can reduce waste and clean up some types of environmental contaminants. Through composting, we accelerate natural biodegradation and convert organic wastes to a valuable resource.

To register for organics collection head over to the Composting Service page.


Custom Branding FAQs

What’s The Deal?

Custom branded products are a great way to promote your business.  Custom printed/branded products can be organised at no extra charge if usage and minimum order quantity requirements are satisfied.

MOQs For Custom Printed Products

MOQs For Custom Moulded Sugarcane Takeaway Packaging

Please get in touch with us directly if you are looking for a completely custom product for your business.